Ticket Exchange Policy

2017-2018 Ticket Exchange Policy

All ticket sales are final, and no refunds will be issued.
Please keep your tickets secure and treat them like you would cash.

  1. Only unredeemed full-season and 13-game plan (half-season) tickets are eligible for exchange for any 2017-2018 regular season game.
  2. No single-game tickets, partial plans, or Friends & Family Pack tickets will be exchanged.
  3. Group tickets are not eligible for exchange.
  4. Tickets marked with a “COMP” price code are not eligible for exchange.
  5. The RiverKings and Landers Center Box Off Staff are not authorized to approve any changes or exchanges to orders placed through Ticketmaster.com. All inquiries about a Ticketmaster.com purchase must be discussed with Ticketmaster customer service.
    1. The only exception to this authorization is Landers Center Box Office Management may reprint lost or digital tickets at the discretion of the Supervisor on Duty. Photo ID and the card used to purchase the tickets must be present for tickets to be reissued. A fee may apply per Landers Center policies.
  6. Ticket exchanges and voucher redemptions processed in the Landers Center Box office are subject to a $1 per ticket redemption fee.
    1. Calling a RiverKings representative in advance and exchanging tickets or redeeming your vouchers over the phone will waive this fee.
    2. The exchanged tickets will be left in will-call under the name of customer’s choosing. The person picking up the tickets will need to show a photo ID matching the name in will-call and surrender the tickets or vouchers being exchanged.
    3. Walk-in exchanges are also welcomed in the RiverKings Front Office during normal business hours and no later than three hours before puck drop on game days.
    4. The RiverKings encourage exchanging tickets in advance for the best seating availability for your companions and guests and also to more quickly serve our fans at the Box Office windows.
  7. This policy is subject to revision through out the 2017-2018 season. Any revisions will be made available as soon as they are finalized.

Inclement Weather Policy

This policy provides guidance to ticket holders affected by adverse or inclement weather conditions. As a general rule, per league guidelines, a game will be played even in snowy, icy, or other adverse weather conditions if both the RiverKings and their scheduled opponent are able to safely travel to the Landers Center.

If a scheduled game is played to a point of completion, and stats are entered into league records and standings thereby signaling the contest as an official game, no exchanges of single-game tickets will be permitted. All tickets will be honored for their issued game ONLY.

However, in the event of significant road closures, single-game ticket exchanges may be permitted on a case-by-case basis at the discretion of your RiverKings sales representative, the RiverKings Ticketing Manager, or the RiverKings General Manager. No refunds will be issued.

The Landers Center Box Office is not authorized to approve weather-related ticket exchanges outside of the realm of the standard Ticket Exchange Policy, except in the event of a game cancellation. Exchanges made in the Landers Center Box Office will be subject to the standard $1 fee.

In the event of a game cancellation, all tickets issued for the canceled game will become eligible for exchange for any other regular season game within the same season as the canceled game.

For any questions, contact your RiverKings sales representative or RiverKings Ticketing Manager.

Next Game

Coach's Show @ Maria's Cantina
Tue, Jan. 23 • 7:00 PM

RiverKings vs. Ice Bears
Fri, Jan. 26 - 7:00 PM
Olympic Night • Wiener Dog Race
Chick-fil-A Friends & Family Packs

Planters Bank Ice @ Landers Center



PEN Pensacola 31 21 7 3 45
EVV Evansville 30 18 7 5 41
PEO Peoria 29 19 9 1 39
MAC Macon 30 17 8 5 39
HUN Huntsville 28 17 9 2 36
KNX Knoxville 30 17 11 2 36
MRK RiverKings 31 15 14 2 32
RKE Roanoke 30 10 17 3 23
FAY Fayetteville 31 9 17 5 23
BIR Birmingham 30 7 19 4 18
Full Standings

Updated: January 20, 2017